LIFEtime Aftersales is here to help its members in any way possible and to ensure our members receive the best answers to any questions they may have. Below is a small list of the common questions asked by our members, please read through these at your leisure, we will be adding to this list regularly so please check back often.
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Q. When should I receive my contract for the purchase?
You should have received a draft copy of your contract whilst on your inspection
trip and the contract for your purchase should be with you within seven days of
the date of reservation. Should you have not received this within this timeframe,
please let your contact in the after-sales team know, who will be happy to follow
this up on your behalf with your lawyer.
Q. How will I receive a copy of this?
You should have received a hard copy of the draft contract upon your inspection
trip; the contract for your purchase will be sent to you via email by your lawyer
using the email address supplied on your reservation form. Should you not have a
valid email address alternative arrangements can be made.
Q. I have received my contract, however it is not signed, will I get a signed copy?
The purchase contract will be signed by both parties once the initial percentage
payment has been received by your lawyers. A copy of the signed contract should
be available to you upon request from your lawyers.
Q. How will I know when I have to make payments and how much these will be?
Your lawyers will advise on amounts of money that need to be paid and they will
also provide you with the full bank account details required to make payments. All
initial payments should be made in accordance with the terms agreed to as stated
upon the reservation form. Any subsequent payments should be in accordance with
the schedule advised in your purchase contract.
Q. I have made my first % payment but I have not received a receipt for this.
Your lawyer will be able to provide you with a receipt for monies transferred to
their account. If this is not automatically issued, your lawyer should be able to
provide this upon request.
Q. Why do I have to send a copy of my money transfer confirmation to MRI?
MRI ask all clients to provide a copy of payment confirmation so as we can ensure
a copy of this is filed with all relevant parties to ensure the smooth running of
the process.
Q. Will I be kept updated on the progress of my development?
You will receive updates every quarter on your development, however we will endeavour
to update you as soon as any new information is received.
Q. Who should I speak to if I have any general questions regarding my property?
Should you require any general information regarding the development in which you
have purchased, please contact a member of our client care team who will be happy
to provide you with assistance.
Your contact within the client care team can be reached by dialling: 0034 952 902
635 or via email which is simply composed as FIRSTNAME.SURNAME@mrioverseasproperty.com
Q. Should I subscribe to membership and if so at what point and how long for?
The decision as to whether you should sign up for membership and the best time to
do this is one that all clients are free to make at any point in the purchase process.
It is recommended that clients do sign up to membership as there are numerous benefits
on offer which are designed to save clients time, hassle and money. For the list
of benefits available to members please have a look at the membership pages on our
website or speak to a member of the Aftersales team. Our advice to all clients when
considering the length that they want to join for is to make this decision in line
with your own plans for the property as there are benefits in place from construction
to completion and beyond.
Q. How much is membership?
Membership is priced as follows:
1 or 2 Years: €335 per year
3 + Years: €290 per year
Q. How do I arrange a return visit either before or after completion?
To arrange a return visit either prior to completion or after completion our request
is simple. We ask that you give your contact in our Customer Care team at least
two weeks notice of your intended trip, preferably before booking any flights. This
allows us to double check that we will be able to provide you with on the ground
assistance during your visit.
Should you be visiting before completion we will be happy to provide you with assistance
in booking accommodation at preferential rates.
If you are planning on making a visit to complete in person on your property, you
should not make any arrangements to do this until such time as you are advised of
a completion date by your lawyer.
Please note that priority will be given to clients who have subscribed for Aftersales
membership.
Q. Who do I need to speak to regarding arranging a mortgage?
MRI recommends the services of Capital Financial Partners in the majority of regions
we deal in for any clients requiring assistance with arranging finances for the
purchase. Further information on Capital Financial Partners, the regions they operate
in and the services they provide can be found on their website:
www.cfpworldwide.com
Q. Who do I need to speak to regarding legal points?
If you have any questions of a legal nature regarding your contract or the purchase,
the only person who is qualified to answer these is your lawyer.
Q. Do I have to go back out to the region to complete on my purchase?
In the majority of cases clients usually have the option to either complete in person
or to complete by giving a Power of Attorney to their lawyer. Your lawyer will be
able to advise and to send you any relevant paperwork should you choose to complete
without making a return visit.
Q. When is my property due to complete?
Your property is due to complete as per the date shown in your Private Purchase
Contract. Should you have any questions or queries relating to this please consult
with your lawyer in the first instance.
Q. What do I do if the completion date is either earlier or later than expected?
Should completion on your property be called for either earlier or later than expected,
in the first instance please speak to your lawyer and also your finance provider
should you be requiring a mortgage. If completion is later than your contractual
date your lawyer will be able to advise on any options that may be available to
you.
Q. Will I be able to use my new property as soon as I have completed?
Once you have completed on your property you may be able to use this, however this
does vary from region to region as there are variations in the purchasing and licensing
processes. Please check with your contact in the Customer Care team for the completion
process that is relative to your purchase before making any plans to travel and
stay in your property.
Q. How do I arrange for membership services such as snagging etc?
Membership services such as snagging, airport collection, verbal translation etc
are available upon request to our Customer Care team. Who can be reached by dialling:
0034 952 902 635 or via email which is simply composed as FIRSTNAME.SURNAME@mrioverseasproperty.com
Q. How do I get my utilities connected and registered?
The connection and registration of utilities and who arranges this varies from region
to region. Please check with your lawyer if they will be providing this service
for you.
Q. Who will hold the keys to my property?
There are a number of options available to clients as to who holds the keys to their
property. In larger developments it is common place for the developer to hold the
keys; however your lawyer may also hold keys for you following completion. MRI may
also hold keys for clients who have signed up for MRI to manage rental of their
property. Alternatively clients may hold the keys themselves or authorise a third
party to hold these.
Q. Can MRI assist me in renting and furnishing my property?
As part of the end to end service that MRI offers to its clients we have furnishing
and rental solutions in place. Further details on these can be found on the furniture
pages on our website and by looking at
www.mrirentabroad.com
Q. Can MRI assist me in selling my property?
We do have a resale department and are happy to discuss with clients the possibility
of listing a property for resale.